Where do I go to place a custom order?
Submit your request via the form below and someone will contact you within one business day.
How quickly will I receive my order (processing/shipping times)?
Typically, 21 business days, assuming un-printed SKU is in-stock at the time of request.
What products are available for customization?
Almost all OtterBox products are available for customization. Submit your request for additional information.
What file types are allowed for each type of product?
We typically accept files 300 DPI JPG, PDF or EPS format.
What is the warranty on custom products?
If you receive a defective product, OtterBox will warranty your product following the standard warranty process. This may not entail the image used to decorate the original product; if redecoration is desired, this can be re-purchased via a separate decoration charge. If a product is received with a defective decoration, we will work with our vendor(s) to provide a replacement product. Please note, wear and tear are not included under the warranty.
